Shipping & Returns
FREE SHIPPING IN AUSTRALIA FOR ORDERS OVER $99.00
Standard Australian Shipping: $9.90
FREE SHIPPING INTERNATIONALLY FOR ORDERS OVER $199.00
Standard International Shipping: 19.90
Freight charges are calculated by cubic weight using Australia Post's standard national post rates. This amount can be seen before you fill in your credit card details on the online shop.
Australian orders
Standard delivery is by Australia Post surface mail and generally takes 3-7 business days.
International orders
Standard delivery for International orders is by Air mail and generally takes 7-14 business days. Standard delivery for New Zealand orders is by Australia Post air mail and generally takes 5-10 business days.
Freight charges are calculated by actual weight using Australia Post's standard international post rates. This amount can be seen before you fill in your credit card details on the online shop.
REFUNDS FOR FAULTY ITEMS
- A full refund will be made if any item is defective or faulty.
- Please contact us within 14 days with details of the problem.
- We will then ask for the item to be returned via a trackable postage service.
- Once the fault is confirmed we can refund you for the item plus all shipping costs.
- We will refund you via your original method of payment.
RETURN FOR EXCHANGE
We hope you love your purchase, however, if you do wish to exchange, we are happy to offer a return for exchange or shop credit service.
- Requests for exchange or shop credit must be made within 14 days of purchase of receipt of goods. Shop credit will expire within 3 years.
- Approval is dependent on receiving the item back in store in 'as new' condition with all product packaging, labels and tags and must be unused/unworn, unaltered and generally suitable for resale.
- Any postage costs on change of mind exchanges is at the expense of the customer.
- When returning items please contact customer service for the return address.